1. Shipping Locations

We currently deliver to the following locations:

• Domestic Shipping: All states and territories within India.

• International Shipping: [Specify countries or regions if applicable].

If your location is not listed or you are unsure about delivery availability, please contact us at support@urich.in before placing your order.

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2. Shipping Charges

2.1 Domestic Shipping

• Orders above ₹500: Free shipping.

• Orders below ₹500: Flat rate of ₹30 per order.

2.2 International Shipping

• Shipping costs vary based on the destination country, weight of the package, and shipping method. Exact charges will be calculated during checkout.

• Additional customs duties or taxes may apply based on the destination country and are the responsibility of the customer.

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3. Delivery Timeframes

3.1 Domestic Orders

• Orders are typically processed within 1-2 business days of order confirmation.

• Delivery time: 3-7 business days, depending on your location.

3.2 International Orders

• Orders are processed within 2-3 business days of order confirmation.

• Delivery time: 7-14 business days, depending on the destination and chosen shipping method.

3.3 Order Delays

While we make every effort to deliver your order on time, delays may occur due to unforeseen circumstances, such as:

• Weather conditions

• Public holidays

• Customs clearance for international shipments

We will notify you promptly in the event of any delays.

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4. Order Tracking

Once your order is shipped, we will provide you with a tracking number via email or SMS. You can use this number to track the status of your shipment on the courier’s website.

 

5. Packaging and Handling

We take great care to ensure that your order is securely packaged to prevent damage during transit. If your package arrives damaged, please refer to our Returns and Refund Policy for further instructions.

 

6. Undeliverable Packages

If a package is deemed undeliverable due to incorrect address details provided by the customer or the recipient’s unavailability:

• Domestic Orders: The package will be returned to us, and reshipping fees may apply.

• International Orders: Customs fees or additional charges for re-delivery may be incurred by the customer.

 

7. Change of Shipping Address

You may request a change of shipping address before your order is shipped by contacting us at support@urich.in or +919605253124. Once the order has been dispatched, changes to the shipping address cannot be accommodated.

 

8. Lost or Stolen Packages

Universal Green Foods Pvt. Ltd. is not responsible for packages lost or stolen after delivery has been confirmed by the courier service. For assistance in locating your package, please contact the courier directly or reach out to our support team.

 

9. Contact Us

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us:

• Email: support@urich.in

• Phone:  +919605253124

• Address: Universal Green Foods Pvt. Ltd., 37/3031, Vinayakanagar, Edappally, Cochin, Kerala 682024